STRAKUCK Return Policy — The Wardrobe Reset

Last updated: September 9, 2026

The Wardrobe Reset explains how to request an eligible change-of-mind return or report a product that arrived damaged, incorrect, incomplete, or materially different from the order. Contact us before mailing anything.

Reset step 1: send the request

Email support@strakuck.com within 21 days after delivery. Include the order number, product, exact variant, reason, and useful photographs for damage or an order mismatch. A message starts the review but does not automatically approve a return.

Reset step 2: preserve the item

Unless mandatory law says otherwise, a standard return must be unused, unworn, unopened, clean, unwashed, and in original sealed or protective packaging with all tags, manuals, cables, stands, clamps, inserts, accessories, and included parts. Wigs must not be cut, brushed into a new style, heat-treated, colored, washed, exposed to fragrance, or otherwise altered.

Reset step 3: observe the hygiene boundary

Where law permits, opened or used press-on nails, adhesive or gel materials, wigs, hair pieces, foot-care patches, and other products that contact hair, skin, nails, or the body may be ineligible for a change-of-mind return. Final-sale, personalized, and legally restricted items may also be excluded. This does not remove rights for faulty, damaged, misdescribed, or incorrectly supplied goods.

Reset step 4: report faults promptly

Report visible damage, missing parts, or a wrong product within 5 days after delivery when practical. Keep all packaging and labels while the case is reviewed. For electrical equipment such as a nail lamp, stop use if the device appears damaged and do not attempt an unauthorized repair.

Reset step 5: wait for authorization

Do not send a parcel without approved instructions. The authorization will identify the method and destination. For an ordinary change-of-mind return, postage and non-refundable original shipping may be the customer’s responsibility where allowed. For a verified seller error or qualifying defect, we will explain the covered route and available remedy.

Reset step 6: inspection and refund

Returned items are inspected after receipt. If approved, the refund is issued to the original payment method, generally within 7–10 business days after inspection. Banks and payment providers may need additional posting time. We will explain any lawful deduction or refusal related to condition, missing parts, or ineligibility.

Reset step 7: cancellation or exchange

Send cancellation requests immediately, although cancellation cannot be guaranteed once processing begins. Direct exchanges may not be available; an approved return and a separate new order may be required. Statutory cancellation, refund, warranty, and consumer rights remain unaffected.

Wardrobe desk

Begin a Reset at support@strakuck.com. Never email passwords or complete payment-card information.